no refunds policy
FrostSolve operates on a strict no-refund policy. once you complete your purchase and payment is processed, the transaction is final and cannot be reversed.
- all purchases of annual subscription (£5.49/year) and lifetime access (£11.49) are final. annual subscriptions can be canceled to stop future renewals; no refunds for already-paid periods
- the 48-hour free trial allows you to test our service before purchasing
- no refunds will be issued for any reason, including but not limited to dissatisfaction, technical issues, or change of mind
- we recommend thoroughly testing our service during the free trial period before making a purchase
digital product nature
our no-refund policy is based on the digital nature of our service:
- FrostSolve is a digital browser extension that provides immediate access upon purchase
- once activated, access cannot be retrieved or deactivated
- the low cost of our service (£5.49/£11.49) reflects our no-refund policy
- processing refunds for digital products is not practical or cost-effective
exceptional circumstances
in rare cases where our service fails to function as described due to our error, we may consider providing alternative compensation at our sole discretion.
- technical issues must be reported within 7 days of purchase
- you must provide detailed information about the issue and your system setup
- we reserve the right to determine if compensation is appropriate
- any compensation provided would be at our discretion and not necessarily a monetary refund
payment processing
all payments are processed securely through Stripe. while Stripe may have their own policies, our no-refund policy applies to all purchases made through our service.
contact us
if you experience technical issues or have questions about our service before purchasing, please contact our support team for assistance. we are committed to helping you make an informed decision before purchase.